Safe and Secured Rideshare for Seniors

Safety is a central feature of an effective rideshare service. The Reliable Rider Club places a premium on customer security. There are several levels of security for our senior citizen club members. All applicants for club membership are required to complete a background check to verify their current residential address, verify their social security number and review their criminal history record. Other security measures include the following:

• A feedback and rating system for club members and club drivers where observations, concerns and compliments can be registered.
• Member account and profile verifications including: Government issued Picture ID card (driver’s license), recent member photo, credit card authentication and address verification.
• Tracking the club member ride pick-up locations, destinations and miles traveled.
• Instructions on how to use your mobile phone for an SOS alert.
• Our members-only share system does not allow any people into the club vehicles who have not been background checked.
• Club Member ID and Club Driver ID can be observed and verified prior to entering the club vehicle.

Registered Mobile Number Verification

Our customer service associates verify each club member’s contact phone number by sending an OTP (SMS and Voice Channel) to the member’s number when their club membership is activated.

Code of Conduct

Club members can decide to terminate a club driver or a club member based on feedback, ratings or other concerns identified. A majority vote of club members will determine all of the club’s decisions and policies.  The Code of Conduct describes many restricted activities which are not tolerated in the Terms of Use.  

Reliable Rider, LLC   

https://reliablerider.com/ 

4140 E. Baseline Rd., Ste. 101 

Mesa, AZ 85206 

4805392607 / 8002459025

Reliable Transportation for Seniors USA

Reliable rider clubs have several distinct or unique features:

Known Drivers

Reliable Rider Clubs hire experienced drivers who must have at least three years of driving experience. All drivers must meet the minimum age to drive in their city and state. Drivers must have a valid state driver’s license and they must have a good driving record and no serious criminal history. Three club drivers are selected for every 30 club members. One substitute driver is also selected for every 30 club members. Club Drivers can be suspended or terminated by a majority vote of the club members. Documented complaints or concerns are discussed during the Club’s Online Meetings.

Known Riders

Reliable Rider Club members receive background checks of criminal history prior to their membership being activated, which means more safety for drivers and riders. Having a maximum club size of 60 members means you won’t be riding with strangers, but rather with people you see on a weekly or monthly basis. This creates opportunities to build relationships and network within the club, which is not possible with large ride share systems. All Club Members are required to provide a valid credit card number, a current photo ID and their social security number. They will have to sign a consent form for their background check. Their background check cost ($75) will be billed to their credit card. Their current residential address will be verified and their criminal history record will be obtained. The background information reports will be retained in the Reliable Rider administrative databases. Membership will be granted or denied based on a review of the background information obtained by Reliable Rider, LLC. Minor criminal violations will not prohibit someone from membership. The $75 background check fee is non-refundable, even if their membership is not granted. Club Members can be suspended or terminated by a majority vote of the club members. Documented complaints or concerns are discussed during the Club’s Online Meetings.

Known Vehicles

The age, quality and maintenance of the club vehicles is transparent to all club members and drivers. Club vehicles are serviced and inspected on a weekly basis on Saturday mornings. All Auto Service expense records will be included in the Club’s QuickBooks Online transactions.

Reliable Rider, LLC   

https://reliablerider.com/ 

4140 E. Baseline Rd., Ste. 101 

Mesa, AZ 85206 

4805392607 / 8002459025